Frequently asked questions
How quotations work, what installation involves and what our warranty covers. Worth a read before you book.
How do I get a quotation?
Send us clear photographs of:
- The front and back of the existing door lock;
- The full door and door frame;
- The gate and existing gate lock, where applicable; and
- The space between the door and gate.
Please also let us know your property type, preferred lock features and whether you already have a particular lock model in mind.
Quotations are based on the photographs and information provided and may be revised if the actual site condition or required work differs from what was shown.
Are quotations final?
A quotation is based on the product, installation scope and site information available at the time it is issued.
Additional charges may apply where extra cutting, modifications, materials, repairs, removal work, structural correction or unexpected site conditions are discovered.
KEYVO will inform the customer before carrying out any substantial additional work or applying additional charges.
How do I know which digital lock is suitable for my door or gate?
Every door and gate is different. Compatibility depends on factors such as the existing lock type, door material, gate design, clearance, dimensions and the features required.
Customers may send clear photographs and measurements for an initial assessment. An onsite assessment may be recommended where compatibility cannot be confirmed remotely.
All recommendations are based on the information and visible conditions available at the time of assessment.
Can KEYVO install a digital lock that I purchased elsewhere?
Yes, subject to compatibility, condition and completeness.
For customer-supplied products, the customer is responsible for ensuring that the lock is complete, functional and suitable for use in Singapore.
KEYVO provides installation workmanship coverage only and does not provide a product warranty for customer-supplied or third-party products.
KEYVO reserves the right to decline installation where a product is incomplete, defective, unsafe or unsuitable for the existing door or gate.
Will my door or gate require cutting or modification?
Digital lock installation may require drilling, cutting, enlarging existing openings, removing old hardware or modifying parts of the door, gate or frame.
Where reasonably possible, KEYVO will explain significant modifications before proceeding.
Additional charges may apply where extra cutting, reinforcement, materials or corrective work is required.
Will the installation leave marks or visible holes?
Where a new lock does not fully cover the footprint of the previous lock, existing holes, outlines, colour differences, uneven surfaces or other cosmetic marks may remain visible.
These conditions are generally caused by the previous hardware or the existing condition of the door or gate and are not considered installation workmanship defects.
KEYVO will highlight significant cosmetic considerations where they can reasonably be identified before installation.
Does KEYVO provide warranty coverage?
Products purchased through KEYVO are covered by the applicable manufacturer’s or authorised distributor’s warranty.
Products supplied and installed by KEYVO include a 90-day installation workmanship warranty.
Customer-supplied or third-party products include a 30-day installation workmanship warranty only.
All warranty requests are subject to assessment and KEYVO’s full Warranty and After-Sales Policy.
Will there be a charge for an onsite troubleshooting visit?
There will be no additional rectification labour charge where the issue is verified to be covered under KEYVO’s applicable workmanship warranty.
Transport, inspection, labour, dismantling, replacement-part or other service charges may apply where:
- The issue is caused by the product;
- Batteries are depleted;
- The issue relates to user operation, Wi-Fi or an application;
- The door or gate has moved or shifted;
- Third-party work has been carried out;
- The warranty period has expired; or
- No installation workmanship fault is found.
Applicable charges will be communicated before further work is carried out.
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Do you provide onsite assessments?
Yes. An onsite assessment may be arranged where photographs are insufficient, the door or gate has an unusual configuration, or significant modifications may be required.
Assessment or transport charges may apply. Any applicable charges will be communicated before the appointment is confirmed.
What types of digital locks does KEYVO provide?
KEYVO supplies and installs digital locks for HDB flats, condominiums and landed properties.
Our range may include digital locks for main doors, gates, glass doors and selected commercial applications. Product availability depends on the brand, model and site requirements.
Can KEYVO install parallel-import or overseas lock models?
Installation may be possible, subject to assessment.
Overseas or parallel-import models may have regional restrictions, incompatible applications, limited language support, unavailable replacement parts or no local warranty coverage.
KEYVO cannot guarantee the functionality, long-term support, application compatibility or availability of replacement parts for overseas models.
What happens if an unexpected issue is discovered during installation?
Some structural or compatibility issues may only become visible after the existing hardware is removed or installation work begins.
Where this occurs, KEYVO will explain the available options before carrying out substantial additional work.
Additional labour, modification, material or return-visit charges may apply depending on the work required.
How long does installation take?
Installation time depends on the lock model, door or gate condition and the amount of modification required.
Straightforward installations generally take less time, while customised fitting, gate cutting, alignment correction or unexpected site conditions may require additional time.
Any installation duration provided beforehand is an estimate and not a guaranteed completion time.
Do I need to be present during installation?
KEYVO recommends that the owner or an authorised representative be present to approve any required modifications, inspect the completed installation and receive guidance on how to operate the lock.
The person present should have authority to approve drilling, cutting and other installation work.
What is covered under the installation workmanship warranty?
The workmanship warranty covers verified installation defects directly caused by KEYVO’s original installation, such as improper fitting or alignment attributable to our workmanship.
It does not cover product defects, batteries, improper use, door or gate movement, structural changes, internet or application issues, third-party modifications, normal wear and tear or matters outside KEYVO’s installation work.
What should I do if my lock develops a problem?
Contact KEYVO and provide:
- Your name and installation address;
- The lock brand and model;
- A clear description of the issue;
- Relevant photographs or videos; and
- Proof of purchase where requested.
KEYVO may carry out an initial remote assessment before arranging an onsite visit.
Does KEYVO provide after-sales support?
Yes. KEYVO provides reasonable after-sales guidance for products purchased through or installed by us.
The type of assistance available depends on whether the issue relates to installation workmanship, product operation, manufacturer warranty or an external service such as Wi-Fi, Bluetooth or a mobile application.
Repair, replacement and parts availability remain subject to the relevant manufacturer’s or authorised distributor’s assessment and terms.
What happens if the lock battery is completely flat?
Most digital locks include an emergency power option, mechanical override method or both. The exact procedure varies by model.
Customers should keep the mechanical override keys in a secure and accessible location outside the locked premises and replace batteries promptly when a low-battery warning appears.
KEYVO is not responsible for access difficulties caused by depleted batteries, lost keys or forgotten passwords.
Can a digital lock guarantee that my property will not be broken into?
No lock can guarantee absolute protection against forced entry, burglary or unauthorised access.
Digital locks provide convenient access control and additional security features, but customers should continue to practise proper home-security measures and maintain the door, gate and surrounding structure in good condition.
Do you provide digital lock installation only?
Yes. KEYVO provides installation-only services for compatible customer-supplied locks.
We also provide complete supply-and-install packages for customers who prefer product recommendations, professional installation and local warranty assistance through one provider.
Do you provide services across Singapore?
Yes. KEYVO provides services across Singapore, subject to appointment availability, site access and applicable location requirements.
Additional charges may apply for selected locations, parking, access permits, restricted-access premises, urgent appointments or special site conditions.
Can I cancel or reschedule my appointment?
Appointments may be rescheduled by giving KEYVO reasonable notice.
Cancellation, transport or wasted-trip charges may apply where:
- An installer has already been dispatched;
- The customer or authorised representative is not present;
- Site access is unavailable;
- The lock or required product is not ready;
- The installation area has not been prepared; or
- The installation cannot proceed due to circumstances that were not disclosed beforehand.
Any deposit, cancellation or rescheduling conditions will be communicated during booking.
What payment methods do you accept?
Available payment methods will be communicated during quotation or appointment confirmation.
Payment is due according to the agreed quotation or invoice terms. Products may require full payment or a deposit before ordering or installation is confirmed.
Still have a question?
WhatsApp us a photo of your door or gate and we will tell you what fits, what it costs and what the work involves.